At JB Air Purifier, we aim to provide a smooth and transparent shopping experience. Please read our policy carefully before placing an order.

Shipping Policy

Shipping Time

• Orders are usually processed and shipped within 48 hours.
• Personalised or custom-made items may take longer to process.
• If your order contains both standard and custom items, the order may be split and delivered in parts.

Shipping Charges

• Free shipping across India on all prepaid orders.
• International shipping charges are calculated at checkout.
• Shipping charges (if paid) are non-refundable in case of returns.

Order Tracking

• Once shipped, you will receive tracking details via WhatsApp, Email, and SMS.

Return Policy

We offer a 15-day return policy for all unused items, no questions asked.

Non-Returnable ItemsThe following items are not eligible for return, except in case of defects:

• Opened or used replacement filters
• Custom-made or personalised units
• Clearance or goodbye sale products

Return Conditions

• Items must be unused and in original packaging with all tags, manuals, and protective materials intact.
• Any missing items (including free gifts or promotional items) will result in a deduction up to the full MRP from the refund.
• An unboxing video is mandatory for claims related to missing or damaged items.

Refund Policy

• Refunds are initiated only after the returned product is received and verified at our warehouse.
• Refunds are processed at the original invoice value only.
• Price changes or ongoing offers are not considered.
• Refunds are completed within 7–10 working days.

Refund Method

• Prepaid orders: Refunded to the original payment method.
• COD orders: Refunded to your UPI or bank account.

Exchange & Replacement

• You can request an exchange or replacement within 15 days under the same conditions as returns.
• Replacement or exchange is processed only after the original item is picked up or received at our warehouse.
• If the exact item is unavailable, we will offer the closest available alternative or a refund.

Return & Exchange Process

Initiating a RequestYou can initiate a request via:

• The JB Air Purifier website/app
• Contacting Customer Support

Once the return is booked:

• Please be available for the reverse pickup.
• Answer delivery partner calls.
• Missed pickups may require rebooking and cause delays.

Non-Serviceable Pin CodesIn rare cases where reverse pickup is not available:

• You may be requested to self-ship the product.
• We reimburse shipping costs up to ₹70.
• Any amount above ₹70 will be adjusted against your refund.

Missing / Empty Parcel Claims

If you receive an empty parcel or missing product:

• Report within 48 hours of delivery.
• A 360-degree unboxing video is mandatory.
• Claims without sufficient proof may be rejected.
• The final decision rests with JB Air Purifier.

International Orders

• International orders are not eligible for free shipping.
• Delivery timelines may extend due to customs processing.
• Return shipping, duties, and taxes are borne by the customer.

Important Notes

• JB Air Purifier reserves the right to reject returns that do not meet the stated conditions.
• Refunds will not include shipping charges (if any).
• Products purchased from third-party platforms (e.g., Amazon, Flipkart) are governed by their respective policies.

Need Help?

For support, contact us at: support@jbair.com

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